Return Policy

Return Policy

At machinerystore, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

• Returns must be requested within 14 days of receiving your order.
• Items must be in unused, original condition with all packaging, accessories, and documentation included.
• Custom-built or special-order machines are non-refundable.

Return Process

• Email us at contact@machinerystore.shop with your order number and reason for return.
• We will provide instructions and, if applicable, a return shipping label.
• Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.

Refunds

• Once the item is received and inspected, refunds will be processed within 5–7 business days.
• Refunds are issued to the original payment method only.

If you have questions about returns or need assistance, please don’t hesitate to contact us at:
contact@machinerystore.shop